Shipping FAQ

1. Shipping details
Please note that it takes 1-5 working days to prepare the order for you. So your receiving time includes Processing Time and Shipping Time.
① Processing time: 1-5 Working Days
② Shipping time: 6-12 Working Days
So it may take 7 to 17 Working days to receive your package after you place an order.

2. Shipping Cost
① Free Shipping for Order Above US$39.
② Shipping Fee will be US$4.99 when order below US$39.

3. Receiving time may take longer than the expected date due to an invalid address, customs clearance procedures, or other causes. So please leave the correct mail, address, and phone number when placing order(s).

If you have any questions, feel free to contact us via service@ella18.com.